Frequently Asked Questions

Frequently Asked Questions

Your Questions Answered

Here is a list of our most frequently asked questions. If you have a question and you can't find an answer to it here please call us on 07809 436 416 or email us at jo@thesparklefairy.co.uk and we'll do our best to help with your enquiry.

Q: How does it all work?

Discover how The Sparkle Fairy brings dental hygiene care directly to you. No more missing work or dealing with kids at the dental practice. We offer flexible appointments at your home or preferred location, tailored to your schedule. Just reach out to us via email or phone, and we'll arrange a convenient appointment. For new patients, there's a short online form to fill out before we visit your home with all the necessary equipment.

Q: What happens during my appointment?

Once we arrive at your chosen location, we'll start with a relaxed chat to understand your needs. We'll ask about your previous dental exams and any specific concerns. Then, we'll conduct a thorough oral health check, followed by scaling and polishing to remove bacteria and promote gum health. Afterward, we'll guide you on effective oral hygiene practices for maintaining healthy gums, including toothbrush routines, interdental brushes and flossing.

Q: When you come to my property, do I have to come out to the van or do you come into my home?

Our mobile service is conducted inside your home. We bring our equipment in and set up in an area where you feel most comfortable, such as the kitchen, dining room, or living room.

Q: Do I need to have anything ready or provide anything when you come for my appointment?

All we need from you is your completed new patient form (for the first appointment only) and access to a plug socket. We'll take care of the rest.

Q: Where will I sit during the appointment?

We bring a reclining dental chair with us, providing a comfortable seating arrangement for you during the appointment.

Q: Will I receive the same standard of care as I would in a dental practice?

Absolutely! We take pride in delivering the highest standard of care, matching that of a dental practice. Our dedicated approach allows us to spend the necessary time with each patient, ensuring top-quality treatment without rushing.

Q: How can I pay for my appointment?

You can conveniently pay in cash on the day or opt for an emailed invoice, which enables you to make a bank transfer. Bank transfer payments are due within 48 hours following your appointment.

Q: If I want to make a complaint, what do I need to do?

If you're unsatisfied with our service and unable to resolve the issue directly with us, you can contact the Dental Complaints Service at 020 8253 0800 or visit their website for more information on the complaints process and steps involved.